Terms & Conditions sgpools

1 Acceptance of Terms & Conditions

This Terms & Conditions document is a legally binding agreement between you ("Player" or "User") and sgpools ("Platform", "We"). By registering, logging in or using any part of the services on the sgpools website, you confirm that you have read, understood and agreed to be bound by all terms contained in this document.

If you do not agree with any part of these terms, you are required to discontinue use of the platform. Continued access to this website is considered full acceptance of the terms in effect at that time.

2 Registration Eligibility

sgpools services are only open to individuals who meet the following requirements:

• Minimum age requirement: You must be 21 years of age or older on the date of registration. Online gambling is prohibited for individuals below this age.
• Legal eligibility: You must do so in accordance with the laws applicable in your area of residence.
• Legal capacity: You must have full legal capacity to enter into a binding contract.
• One account per individual: Each player may only hold one active account at any one time.

It is your responsibility to ensure that using online betting services is legal in your area of residence. sgpools bears no responsibility in relation to use of the platform that violates a player's local laws.

3 Player Account

During registration, you are required to provide accurate, complete and up-to-date information including your full name as per your identity card (MyKad), mobile phone number, active email and other requested details. Providing false information is a serious violation of these terms.

• Your account password must be kept confidential. Do not share your login details with anyone.
• You are responsible for all activity that occurs under your account.
• If you suspect that unauthorised access has occurred, please contact our customer support immediately.
• sgpools will not be held responsible for any losses resulting from the use of login information by a third party due to the player's own negligence.

4 Deposits & Withdrawals

sgpools provides several secure and convenient payment methods for Malaysian players. All transactions are processed in Malaysian Ringgit (MYR).

Accepted methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency (USDT, BTC, ETH).

• Minimum deposit: RM30 for all payment methods.
• Minimum withdrawal: RM100 for all payment methods.
• Withdrawal processing time: Between 15 minutes to 2 hours depending on the chosen method and required verification.
• KYC verification: The first withdrawal requires identity verification. Documents that may be requested include a copy of your MyKad and a screenshot of your e-wallet or bank account.

Deposited funds must come from a legitimate source and belong to the player themselves. sgpools reserves the right to hold withdrawals for investigation purposes if there is suspicious activity or activity that conflicts with these terms.

5 Bonuses & Promotions

sgpools offers various promotions from time to time. All bonuses are subject to specific conditions that must be met before bonus funds can be withdrawn.

Welcome Bonus:

• A first-time bonus of 120% of the first deposit amount, up to a maximum of RM1,000.
• Wagering requirement: 15 times the bonus amount received must be completed before bonus funds can be withdrawn.
• Example: Deposit RM100 → Bonus RM120 → Balance RM220 → Wagering RM120 × 15 = RM1,800 must be achieved.
• Another example: Deposit RM1,800 → Bonus RM1,000 → Balance RM2,800 → Wagering RM1,000 × 15 = RM15,000 must be achieved.

sgpools reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice. Promotions cannot be combined unless specifically stated in the terms of the relevant promotion.

6 Game Rules

All games on the sgpools platform — including online slots, live casino, baccarat, and sports betting — are conducted according to their respective rules provided within the platform. Players are responsible for understanding the game rules before placing bets.

• Game results generated by a random number generator (RNG) or live dealer are final and cannot be reviewed.
• Confirmed bets cannot be cancelled except in cases of technical errors acknowledged by sgpools.
• In the event of a technical disruption or disconnection during a game, sgpools will ensure the player's account balance is preserved based on existing system records.
• For sports betting, odds are subject to change until the bet is confirmed. The odds at the time of confirmation apply.

7 Player Responsibilities

As a registered player at sgpools, you agree to use this platform responsibly and to comply with all guidelines set out herein.

• You agree not to use any software, scripts, or automated tools to interact with the platform.
• You will not act in any way that is harmful to other players or the integrity of the platform.
• You are responsible for ensuring that the device and internet connection you use are secure.
• You will notify sgpools of any changes to your personal information that may affect identity verification.

sgpools encourages all players to set daily, weekly, or monthly betting limits to maintain responsible play. This can be requested through our customer support, which operates 24/7.

8 Account Suspension & Closure

sgpools reserves the right to suspend or close a player's account at any time where there is reasonable cause, including but not limited to:

• Violation of any term in this document.
• Suspicion of fraud, money laundering, or illegal activity.
• Registration of multiple accounts.
• Providing false information during registration or verification.
• Abuse of the bonus or promotion system.

If your account is closed due to a breach of terms, sgpools reserves the right to hold the relevant account balance while an investigation is conducted. Players will be contacted via their registered email for further information.

9 Limitation of Liability

sgpools provides a betting platform with best efforts to ensure service availability and accuracy. However, the platform does not accept responsibility for:

• Losses arising from internet service disruptions or technical issues beyond the platform's control.
• Indirect, consequential, or punitive losses arising from use of the platform.
• Betting outcomes that have been validly processed in accordance with game rules.
• Any losses resulting from a player's failure to maintain the security of their account.

The maximum liability of sgpools under any circumstances is limited to the total amount deposited by the player within the 30 days preceding the claim.

10 Amendments to These Terms

sgpools reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon being published on this website.

It is the player's responsibility to review this document periodically. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.

For amendments considered material, sgpools will endeavour to notify players via their registered email or through a prominent notice on the website. The "Last Updated" date at the top of this document reflects the date of the most recent amendment.

11 Customer Service & Support

The sgpools customer support team is available to assist you 24 hours a day, 7 days a week through:

• Live Chat: Available directly on the sgpools website for immediate responses.
• Email: For enquiries that require documentation or detailed information.
• Language: We serve in Bahasa Melayu and English.

For complaints or disputes related to games or transactions, players are required to submit a report within 30 days of the date of the incident. Late submissions may not be processed.